Client Rights & Policies
Your rights matter.
Apex Developmental Services, Inc. is committed to protecting the rights, dignity, privacy, and safety of each person served. Services are intended to be delivered in a respectful, person-centered manner consistent with individual needs and applicable home and community-based service requirements.
Client rights
Individuals receiving services have the right to:
- Be treated with dignity and respect
- Have privacy
- Be free from abuse, neglect, exploitation, retaliation, coercion, and unnecessary restraint
- Participate in decisions affecting their services and daily lives to the fullest extent appropriate
Person-centered services
Apex supports person-centered service delivery that respects individual preferences, strengths, goals, and choices. Services should be delivered in a manner that promotes community inclusion and supports the least restrictive environment appropriate to the person’s needs.
Our policies
Privacy and confidentiality
Apex Developmental Services, Inc. works to protect confidential information and only uses or shares information as permitted for service delivery, operational needs, and applicable legal or regulatory purposes.
Grievances and complaints
Individuals, families, or representatives may raise concerns or complaints about services, staff conduct, or service delivery. Concerns may be submitted to Apex for review and response.
Reporting safety concerns
Concerns involving abuse, neglect, exploitation, or immediate safety issues should be reported promptly through appropriate reporting channels and emergency services when necessary.
Non-discrimination
Apex Developmental Services, Inc. does not discriminate in the provision of services or employment opportunities on the basis of protected status under applicable law.
Reporting suspected maltreatment
Report abuse, neglect, or exploitation
Anyone may report suspected abuse, neglect, exploitation, or maltreatment directly to the appropriate state hotline. You do not need to contact Apex first, and contacting Apex is not a substitute for contacting emergency services, law enforcement, or the appropriate state hotline.
Adult Maltreatment Hotline
Arkansas Child Abuse Hotline
Immediate danger or a life-threatening emergency
Call 911.
How to raise a concern
Tell us. We will review it.
If you have a concern about services, staff conduct, or service delivery, contact Apex by phone or email. Individuals, families, and representatives may all raise concerns. This is Apex’s own concern process; it does not replace reporting suspected maltreatment to the state hotlines above.
Please avoid sending highly sensitive personal or medical information by email. We can talk through the details with you by phone.
In an emergency
If someone is in immediate danger or needs urgent help, call 911.
Questions about services or your rights?
Prefer to talk? Call (501) 531-0777, Monday to Friday, 8:00 AM to 5:00 PM.